Refund Policy

Refund Policy

1. Introduction At GTR-Info, we strive to provide high-quality digital products. Since our products are delivered digitally, all sales are considered final. However, we understand that issues may arise, and we offer refunds under specific circumstances outlined below.

2. Eligibility for Refund

  • If you have not received your digital product within 24 hours after payment and our support team is unable to resolve the issue.

  • If the product you received is defective or does not match the description provided on our website.

  • Refund requests must be made within 7 days of purchase.

3. Non-Refundable Cases

  • Refunds will not be issued for accidental purchases or if the customer changes their mind after purchase.

  • Products that have already been downloaded, accessed, or used will not be eligible for a refund.

  • Failure to provide accurate email information during checkout, leading to non-receipt of the product.

4. How to Request a Refund

To request a refund, please contact our support team at info@nh-gtrans.com with the following details:

  • Your order number
  • Reason for the refund request
  • Any supporting evidence (e.g., screenshots of errors)

5. Processing Time

Once your request is reviewed, we will notify you of the approval or rejection of your refund within 3-5 business days. If approved, the refund will be processed, and the amount will be credited to your original payment method.

6. Contact Information

If you have any questions about our Refund Policy, please reach out to us at info@nh-gtrans.com.